We want you to love your Capsule pieces. If something isn’t right, here’s how returns and refunds work.
1. Voluntary Returns (14 Days)
You may return eligible items within 14 days of receiving your order.
Items must be:
- unworn and in original condition
- with all tags and packaging intact
- accompanied by your order confirmation
Discounted and archive items may also be returned under the same conditions as regular-priced items.
For hygiene reasons, certain items (e.g. underwear, cosmetics) cannot be returned. Rental items must be returned according to their rental terms.
2. How to Return
Contact us at hello@capsule.style within 14 days of receiving your order.
We’ll send you:
- a free return label
- return instructions
Ship the item(s) back to us using the provided instructions.
3. Refunds
Once we receive and inspect your return, we’ll process a refund to your original payment method.
Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are refundable only if the return is due to our error, a defective item, or an incorrect delivery.
4. Exchanges
At the moment, we do not offer direct exchanges.
If you would like a different size, color, or item, please place a new order and return the original item for a refund.
5. Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please notify us within 7 days of receipt at hello@capsule.style.
We will cover all return shipping costs and arrange a replacement or refund.
Important:
- New goods are covered by a 2-year statutory warranty.
- Secondhand goods are covered by a 1-year statutory warranty.
This warranty does not cover normal wear and tear.
These rights exist independently of our 14-day return policy.
6. EU Customers
If you are based in the European Union, you also have a 14-day legal right of withdrawal, separate from our voluntary return policy. Details are explained in our Terms & Conditions.
7. Questions?
We’re here to help.
📧 hello@capsule.style
📍 Capsule AG, Obere Heslibachstrasse 17, 8700 Küsnacht, Switzerland
