We want you to love your Capsule pieces. If something isn’t right, here’s how returns and refunds work.
1. Voluntary Returns (14 Days)
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You may return eligible items within 14 days of receiving your order.
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Items must be:
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unworn and in original condition
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with all tags and packaging intact
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accompanied by your order confirmation
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⛔️ For hygiene reasons, certain items (e.g. underwear, cosmetics) cannot be returned. Rental items must be returned according to their rental terms.
2. How to Return
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Contact us within 14 days.
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We’ll send you return instructions.
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Ship the item(s) back to us. Please note: return shipping costs are your responsibility, unless the item was defective or incorrectly delivered.
3. Refunds
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Once we receive and inspect your return, we’ll process a refund to your original payment method.
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Please allow up to 10 business days for the refund to appear, depending on your bank/payment provider.
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Shipping fees are not refundable unless the return is due to our error.
4. Exchanges
At the moment, we don’t offer direct exchanges. If you’d like a different size, color, or item, please place a new order and return the original item for a refund.
5. Defective or Incorrect Items
If your item arrives damaged, defective, or not what you ordered:
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Please notify us immediately (within 7 days of receipt) at [insert support email].
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We will cover the return shipping and arrange a replacement or refund.
💡 Important:
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New goods are covered by a 2-year statutory warranty.
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Secondhand goods are covered by a 1-year statutory warranty. This warranty does not cover normal wear and tear.
These rights exist independently of our 14-day return policy.
6. EU Customers
If you are based in the European Union, you also have a 14-day legal right of withdrawal, separate from our voluntary return policy. Details are explained in our Terms & Conditions.
7. Questions?
We’re here to help. Reach us at:
📧 hello@nyxtures.com
📍 Capsule, Nyxtures GmbH, Obere Heslibachstrasse 17, 8700 Küsnacht, Switzerland
